At EX Logistics Freight, we strive to provide the best shipping services to our customers. We understand that sometimes things don’t go as planned, and we want to ensure you’re satisfied with your experience. Please read our refund policy carefully to understand your rights and options.
- Refund Eligibility
Refunds are applicable under the following circumstances:
- Order Cancellation: You may cancel your order for a full refund within 24 hours of placing it, provided that the shipment has not yet been processed.
- Damaged or Defective Items: If your package arrives damaged or contains defective items, please notify us within 7 days of delivery.
- Incorrect Items: If you receive an item that is different from what you ordered, you are eligible for a refund or replacement.
- Requesting a Refund
To initiate a refund, please follow these steps:
- Contact Customer Support: Reach out to our customer support team at [Customer Support Email] or [Customer Support Phone Number]. Please provide your order number and a brief description of the issue.
- Submit Required Documentation: If applicable, submit any required documentation, such as photos of the damaged item or proof of incorrect items received.
- Receive Confirmation: Our team will review your request and respond within [insert timeframe, e.g., 2-3 business days] with further instructions.
- Refund Processing
Once your refund request is approved, we will process your refund within [insert timeframe, e.g., 7-10 business days]. Refunds will be issued through the original payment method used during the purchase.
Note:
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
- Non-Refundable Items
Certain items and services may be non-refundable, including:
- Shipping fees for orders that have been processed and shipped.
- Custom or personalized orders.
- Items marked as final sale.
- Changes to This Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
- Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at:
- Email: info@exlogisticsfreight.com
Thank you for choosing EX Logistics Freight! We appreciate your business and are here to help.
Our Mission
EX Logistics Freight will provide the maximum value to its customers, by offering the highest quality services possible, in the most professional manner, and at the lowest cost possible for the level of service required. In doing so, we will focus on our core belief in fostering personal relationships with both our customers and partners, through our dependability, honesty, and open communication. We will always conduct our business activities to the highest ethical and professional standards.
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